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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mario

October 1, 2025

5  out of  5
rating by Mario
"Great staff and very helpful! Highly recommend!"
We responded:
"Mario, thank you for your review. We appreciate you choosing our office for your auto insurance needs. "
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Jesus P Rodriguez

September 24, 2025

5  out of  5
rating by Jesus P Rodriguez
"Local present and helpful agency! I can walk in and be greeted by great CSR. They have gone over and beyond to make sure I am taken care of."
We responded:
"Billie, we appreciate you and your family doing business with us. We hope to continue to insure everything that is valuable to you! "
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Lyndon Jessop

September 19, 2025

5  out of  5
rating by Lyndon Jessop
"Susana Salcido and team are absolutely wonderful! From Auto, RV, & Life they have been amazing! Debby was very communicative and made everything very simple!"
We responded:
"Thank you for putting your trust in us Lyndon, you are a wonderful customer and we look forward to continuing to protect you and your family! "
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Gerardo Villegas

September 19, 2025

4  out of  5
rating by Gerardo Villegas
"Great service, great people. No issues with getting my problems solved or getting help with anything."
We responded:
"Thank you so much for your review, Gerardo. It is always a pleasure to work with you and your wife in our office. Congratulations on your baby on the way!! "
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Eddy & Jenifer Salcido

September 17, 2025

5  out of  5
rating by Eddy & Jenifer Salcido
"Susana and her office have been amazing to work with."
We responded:
"Eddy and Jenifer, thank you for continuing to give us the opportunity to insure your home and autos. We look forward to growing our relationship with you! "
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Jennyfer Pena

September 16, 2025

5  out of  5
rating by Jennyfer Pena
"I’ve had an amazing experience with the State Farm agency . Our good neighbor Susana has always been on top of insurance game with nothing but the best for her clients ! What I appreciate the most is the is how quickly they respond! They truly make you feel valued ."
We responded:
"Thank you so much for your positive review! We love working with you and we appreciate you giving us the opportunity to insure your autos! "
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Jonathan Grado

September 16, 2025

5  out of  5
rating by Jonathan Grado
"Susana and her team have been amazing! Always there when needed and always answered my questions we had."
We responded:
"Thank you for your five-star review, Jonathan. We appreciate doing business with you! "
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Jarrod Purvis

September 12, 2025

5  out of  5
rating by Jarrod Purvis
"my last experience with the office was very good."
We responded:
"Jarrod, thank you for your positive feedback and review. Our office takes pride in good customer service, and I am happy to hear your experience has been good with us. "
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Josue Arroyo

September 12, 2025

5  out of  5
rating by Josue Arroyo
"Very good rates on everything and amazing service they treat you like family !!!"
We responded:
"Thank you for your wonderful review, Josue. We appreciate you continuing to choose us for all of your insurance needs. "
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Zenon Arroyo

September 12, 2025

5  out of  5
rating by Zenon Arroyo
"Great people to deal with great customer service"
We responded:
"Thank you for your feedback, Zenon. We strive to provide a good experience for our customers!! "
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Roy Nevarez

September 11, 2025

5  out of  5
rating by Roy Nevarez
"Muy agradecido con la ayuda q me brindaron el equipo de State Farm de Susana Salcido y su equipo en especial Genesis. Es una tranquilidad saber q cuentas con la ayuda necesaria en caso de necesitar"
We responded:
"Muchas gracias por sus comentarios Rogelio. Gracias por confiar en nosotros y en Genesis para asegurar sus autos y su casa! Es un placer tenerlo como cliente! "
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Armando Torres

September 11, 2025

5  out of  5
rating by Armando Torres
"Working with Susana and her team made the insurance process easy. They are friendly, knowledgeable, and they always answer your questions. Highly recommended."
We responded:
"We appreciate your positive review, Armando. Thank you for always choosing us to insure your personal autos! "
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Kayla Hinrichs

September 11, 2025

5  out of  5
rating by Kayla Hinrichs
"Genesis went above and beyond to help me change my policy when paying a new car. She even helped on Saturday while I was at the dealership."
We responded:
"Kayla, it is a pleasure having you as a customer. I am glad Genesis was able to help you on a weekend; we strive to always be there for our customers! "
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Gazzaway Electric

May 23, 2025

5  out of  5
rating by Gazzaway Electric
"This State Farm team is absolutely amazing!!! They are always eager to help and they never fail to get things done in a timely matter. They communicate in every step and in 2 years have not once let us down! Thank you to Susana and her wonderful team for all you do!!!!"
We responded:
"Thank you for your review and kind words. We love helping our customers with their insurance needs, personal and business insurance! We are grateful you continue to use our office! "
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isidro castillo

May 3, 2025

5  out of  5
rating by isidro castillo
"Susana and her co workers make everything easy for me handles everything in a very professional manner , and very understanding with payments and other matters and won’t hesitate to answer any questions . Thank y’all for y’alls services much appreciate it."
We responded:
"Isidro, thank you so much for the positive review of our office. We pride ourselves in excellent customer service and look forward to continue to insure your autos and your other assets."
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Sara Quiroga

February 7, 2025

5  out of  5
rating by Sara Quiroga
"It’s been grate Ben Whit them thanks to Genesis Salas grate agent"
We responded:
"Thank you for your review Sara. Genesis does a great job at taking care of our customers and their insurance needs. "
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Yesenia Huerta

December 5, 2023

5  out of  5
rating by Yesenia Huerta
"Great customer service!!!"
We responded:
"Yesenia, we appreciate your five-star review. Thank you for choosing Susana Arvizu State Farm"
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Xavier Espinosa

December 4, 2023

5  out of  5
rating by Xavier Espinosa
"Glad to have a local business that is willing to go above and beyond with my insurance needs."
We responded:
"Thank you for your review Xavier. We appreciate your business and trust."
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Clarissa Torres

July 31, 2023

5  out of  5
rating by Clarissa Torres
"I am extremely happy with the customer service I have received from Paloma! She has helped me from the beginning of getting my quote from my vehicle to a claim that needed to be made . She has with me through out the whole process of the hail damage claim I had to do. She has eased all of my anxiety to this very moment. Like a good neighbor Paloma was there!"
We responded:
"Thank you for choosing our office to ensure what matters most to you Clarissa, we appreciate you and your business!! "
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Ian Robles

July 21, 2023

5  out of  5
rating by Ian Robles
"One of the best experiences from start to finish. Susana was amazing and took her time to find me the best deal while listening to what I was looking for. She made the process very easy and enjoyable! 10/10 recommend for all your insurance needs!"
We responded:
"Ian, thank you so much for your kind review. It was my pleasure helping you select the best insurance plan for your vehicles and home. We look forward to continuing to protect you and your family! "
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Justa Najera

August 23, 2022

5  out of  5
rating by Justa Najera
"Liliana really made my switching insurance so fast & easy. Not only did I get a better deal, the customer service was pleasant & efficient!!! Happy customer 😊"
We responded:
"Justa, I really appreciate you sharing about your experience about my office and about Liliana. She truly is a great team member and goes above and beyond for her customers. We look forward to being your preferred insurance provider."
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Eusevio Palma

August 17, 2022

5  out of  5
rating by Eusevio Palma
"The Susana Arvizu insurance agency is one of a kind when it comes to serving your insurance needs. Interactions with Paloma & Susana have been nothing less than unique & awesome. They take the time to answer your questions, understand your needs, & recommend services and coverages best suited for your needs. With great customer service comes their great outgoing personalities. I personally recommend them for all your insurance needs. You will not be disappointed!"
We responded:
"Eusevio, your words mean so much to our office. It has been a pleasure doing business with you and we are proud to continue to help with all your insurance needs."
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Lizette Rey

August 15, 2022

5  out of  5
rating by Lizette Rey
"Paloma is your to go person!!!! Best customer service ever❤️ Will go above and beyond to get you the best and be taken care of!"
We responded:
"We appreciate your 5 star review Lizette. Paloma is a great part of our team and loves helping her customers with all of their insurance needs."
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Amairani Anaya

July 19, 2022

5  out of  5
rating by Amairani Anaya
"I was invited to the office by Paloma Arzabala, she knew exactly what I needed! She made the process so easy, I understood what I had purchased and gave me options that best fit my needs and business. I purchase general liability for my business, which is VERY important. Thank you Paloma!!"
We responded:
"Amairani, thank you so much for choosing our office to provide you with your business insurance needs. We love supporting other small businesses and answering any questions business owners may have. We look forward to seeing your business grow and being beside you along the way!"
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Kary GABALDON

July 14, 2022

5  out of  5
rating by Kary GABALDON
"Paloma is such a great person helps you understand everything and takes her time w client very polite ♥️"
We responded:
"Thank you so much for your review Karina. We strive to offer the best customer service for our customers and Paloma excels in her service and knowledge. We appreciate your business!"