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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nicole H

Nicole H

September 3, 2026

5  out of  5
rating by Nicole H
"This was probably the most easiest, friendliest and best car insurance experience I have ever had. Susana was so professional, helpful and kind. I have been very pleased with the rate we were able to get. I highly recommend Susana!"
We responded:
"Thank you so much for the 5 stars, Nicole! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Phernando Castiana

September 2, 2026

5  out of  5
rating by Phernando Castiana
"Amazing service with detailed information….."
We responded:
"We really appreciate your 5-star review Phernando! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Veronica Martinez

July 22, 2026

5  out of  5
rating by Veronica Martinez
"I have had such a great experience with this State Farm office! The agents are absolutely amazing—always helpful, friendly, and professional. They provide the best customer service I’ve experienced and always do a great job keeping me informed and up to date. I truly appreciate how attentive and reliable they are. I highly recommend this office to anyone looking for excellent service and a team that genuinely cares about their customers!"
We responded:
"Wow - thank you for the amazing 5-star review Veronica! It means a lot to our team here in Lovington to know you had such a great experience with us. "
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Daley Saxton

March 9, 2026

5  out of  5
rating by Daley Saxton
"It was nice being able to sit down and talk with someone. They saved me a good chunk of change by switching over to them. Genesis Garza was knowledgeable and helpful."
We responded:
"Thank you so much for your 5-star review Daley. Genesis is a great asset to our office and enjoys explaining how insurance works. We appreciate the opportunity to provide you with insurance. "
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Johanna Muruato

November 5, 2025

5  out of  5
rating by Johanna Muruato
"Fantastic experience! Susana and her team at State Farm are always so helpful and quick to respond. They make everything easy to understand and truly care about their clients. Genesis was wonderful to work with—super friendly, professional, and efficient. Highly recommend!"
We responded:
"Johanna, thank you so much for your review. We appreciate your business and you trusting us with your car insurance needs. We hope to continue to serve you and your friends/family!!"
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Karena Davis

October 15, 2025

5  out of  5
rating by Karena Davis
"Always warm and friendly!!"
We responded:
"We appreciate your 5-star review and your business with us Karena. Thank you!! "
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wero Corona

October 10, 2025

5  out of  5
rating by wero Corona
"Genesis la muchacha que me atendio muy amable y muy buen servicio"
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Mario

October 1, 2025

5  out of  5
rating by Mario
"Great staff and very helpful! Highly recommend!"
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Jesus P Rodriguez

September 24, 2025

5  out of  5
rating by Jesus P Rodriguez
"Local present and helpful agency! I can walk in and be greeted by great CSR. They have gone over and beyond to make sure I am taken care of."
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Lyndon Jessop

September 19, 2025

5  out of  5
rating by Lyndon Jessop
"Susana Salcido and team are absolutely wonderful! From Auto, RV, & Life they have been amazing! Debby was very communicative and made everything very simple!"
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Gerardo Villegas

September 19, 2025

4  out of  5
rating by Gerardo Villegas
"Great service, great people. No issues with getting my problems solved or getting help with anything."
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Eddy & Jenifer Salcido

September 17, 2025

5  out of  5
rating by Eddy & Jenifer Salcido
"Susana and her office have been amazing to work with."
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Jennyfer Pena

September 16, 2025

5  out of  5
rating by Jennyfer Pena
"I’ve had an amazing experience with the State Farm agency . Our good neighbor Susana has always been on top of insurance game with nothing but the best for her clients ! What I appreciate the most is the is how quickly they respond! They truly make you feel valued ."
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Jonathan Grado

September 16, 2025

5  out of  5
rating by Jonathan Grado
"Susana and her team have been amazing! Always there when needed and always answered my questions we had."
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Jarrod Purvis

September 12, 2025

5  out of  5
rating by Jarrod Purvis
"my last experience with the office was very good."
We responded:
"Jarrod, thank you for your positive feedback and review. Our office takes pride in good customer service, and I am happy to hear your experience has been good with us. "
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Josue Arroyo

September 12, 2025

5  out of  5
rating by Josue Arroyo
"Very good rates on everything and amazing service they treat you like family !!!"
We responded:
"Thank you for your wonderful review, Josue. We appreciate you continuing to choose us for all of your insurance needs. "
Profile photo of Zenon Arroyo

Zenon Arroyo

September 12, 2025

5  out of  5
rating by Zenon Arroyo
"Great people to deal with great customer service"
We responded:
"Thank you for your feedback, Zenon. We strive to provide a good experience for our customers!! "
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Roy Nevarez

September 11, 2025

5  out of  5
rating by Roy Nevarez
"Muy agradecido con la ayuda q me brindaron el equipo de State Farm de Susana Salcido y su equipo en especial Genesis. Es una tranquilidad saber q cuentas con la ayuda necesaria en caso de necesitar"
We responded:
"Muchas gracias por sus comentarios Rogelio. Gracias por confiar en nosotros y en Genesis para asegurar sus autos y su casa! Es un placer tenerlo como cliente! "
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Armando Torres

September 11, 2025

5  out of  5
rating by Armando Torres
"Working with Susana and her team made the insurance process easy. They are friendly, knowledgeable, and they always answer your questions. Highly recommended."
We responded:
"We appreciate your positive review, Armando. Thank you for always choosing us to insure your personal autos! "
Profile photo of Kayla Hinrichs

Kayla Hinrichs

September 11, 2025

5  out of  5
rating by Kayla Hinrichs
"Genesis went above and beyond to help me change my policy when paying a new car. She even helped on Saturday while I was at the dealership."
We responded:
"Kayla, it is a pleasure having you as a customer. I am glad Genesis was able to help you on a weekend; we strive to always be there for our customers! "
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Gazzaway Electric

May 23, 2025

5  out of  5
rating by Gazzaway Electric
"This State Farm team is absolutely amazing!!! They are always eager to help and they never fail to get things done in a timely matter. They communicate in every step and in 2 years have not once let us down! Thank you to Susana and her wonderful team for all you do!!!!"
We responded:
"Thank you for your review and kind words. We love helping our customers with their insurance needs, personal and business insurance! We are grateful you continue to use our office! "
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isidro castillo

May 3, 2025

5  out of  5
rating by isidro castillo
"Susana and her co workers make everything easy for me handles everything in a very professional manner , and very understanding with payments and other matters and won’t hesitate to answer any questions . Thank y’all for y’alls services much appreciate it."
We responded:
"Isidro, thank you so much for the positive review of our office. We pride ourselves in excellent customer service and look forward to continue to insure your autos and your other assets."
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Sara Quiroga

February 7, 2025

5  out of  5
rating by Sara Quiroga
"It’s been grate Ben Whit them thanks to Genesis Salas grate agent"
We responded:
"Thank you for your review Sara. Genesis does a great job at taking care of our customers and their insurance needs. "
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Yesenia Huerta

December 5, 2023

5  out of  5
rating by Yesenia Huerta
"Great customer service!!!"
We responded:
"Yesenia, we appreciate your five-star review. Thank you for choosing Susana Arvizu State Farm"
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Xavier Espinosa

December 4, 2023

5  out of  5
rating by Xavier Espinosa
"Glad to have a local business that is willing to go above and beyond with my insurance needs."
We responded:
"Thank you for your review Xavier. We appreciate your business and trust."